Cancellation & Refund Policy
At Elite Morocco Trips, we understand that travel plans may change unexpectedly. We aim to provide a fair, transparent, and straightforward cancellation and refund process for all our travelers.
This Cancellation & Refund Policy explains the conditions applicable to cancellations, booking modifications, and refunds for our private Morocco tours, Sahara Desert trips, day excursions, transfers, and travel activities.
We encourage all travelers to carefully review this policy before confirming their reservations.
1. Cancellation by the Traveler
All cancellation requests must be submitted in writing via email or WhatsApp.
The cancellation date will be determined by the date on which Elite Morocco Trips receives your written request.
Refund eligibility depends on the type of service booked, the time remaining before departure, and any applicable third-party supplier conditions.
2. Private Tours & Sahara Desert Trips
The following cancellation conditions apply to private Morocco tours, multi-day itineraries, customized journeys, and Sahara Desert experiences.
15 days or more before departure: A full refund of the deposit will be provided, excluding applicable bank or transfer fees.
7 to 14 days before departure: Up to 50% of the deposit may be refunded, depending on accommodation reservations and third-party supplier conditions.
Less than 7 days before departure: The deposit is non-refundable.
No-show: No refund will be provided if the traveler fails to arrive on the scheduled departure date without prior cancellation.
Certain confirmed accommodations, desert camps, or specially arranged services may have stricter cancellation conditions, which will be communicated where applicable.
3. Day Trips, Excursions & Activities
The following conditions apply to day trips, guided excursions, camel trekking, quad biking, buggy adventures, Agafay Desert experiences, transfers, and other activities.
48 hours or more before the scheduled activity: A full refund will be provided, excluding applicable bank or transfer fees.
24 to 48 hours before the scheduled activity: A refund of up to 50% may be offered, depending on the activity provider’s cancellation conditions.
Less than 24 hours before the scheduled activity: No refund will be provided.
No-show: No refund will be provided if the traveler does not attend the scheduled activity.
Some activities may have specific cancellation conditions that differ from the general policy. These will be communicated during the booking process.
4. Weather-Dependent Activities
Certain experiences depend on suitable weather and safety conditions, including hot air balloon rides, camel trekking, quad biking, buggy excursions, and outdoor desert adventures.
If an activity is canceled by the operator due to unsafe weather conditions or other safety concerns, Elite Morocco Trips will work with the provider to arrange one of the following:
Rescheduling the activity to another available date.
Offering a suitable alternative experience.
Providing a refund in accordance with the applicable supplier conditions and legal requirements.
If a traveler chooses to cancel a confirmed activity despite safe operating conditions, the standard cancellation rules will apply.
5. Non-Refundable Bookings & Services
Certain travel arrangements may become partially or fully non-refundable once confirmed.
These may include:
Hotels, riads, and luxury desert camps.
Special event reservations.
Prearranged private transportation.
Entrance tickets and attraction reservations.
Train, ferry, or other transportation tickets.
Customized experiences requiring advance payment.
Last-minute reservations.
Where possible, travelers will be informed of non-refundable arrangements before their booking is confirmed.
Any applicable mandatory refund rights remain unaffected.
6. Booking Changes & Rescheduling
We understand that travelers may need to adjust their itineraries or travel dates.
If you wish to change your reservation, please contact Elite Morocco Trips as early as possible.
Depending on availability and supplier conditions, we may be able to:
Reschedule your tour or activity.
Transfer your booking to another available date.
Apply an eligible deposit toward an alternative tour or experience.
Modify your itinerary or accommodation arrangements.
Changes are subject to availability and confirmation.
Additional charges may apply if the new travel dates, accommodation, transportation, or selected services have different prices.
7. Late Arrivals & Missed Departures
Travelers are responsible for arriving at the agreed meeting point at the scheduled time.
Late arrivals may result in reduced activity duration, missed departures, or additional transportation costs.
Refunds are not guaranteed for services or experiences missed due to a traveler’s late arrival.
Failure to attend a scheduled tour or activity without prior notification will generally be treated as a no-show and will not qualify for a refund, except where required by applicable law.
8. Cancellation by Elite Morocco Trips
Although we make every effort to operate all confirmed tours and activities as planned, certain circumstances may require cancellation or significant changes.
These circumstances may include:
Severe weather conditions.
Road closures or transportation disruptions.
Natural disasters.
Government restrictions.
Safety or security concerns.
Other extraordinary circumstances beyond our reasonable control.
If Elite Morocco Trips must cancel a confirmed service, we will communicate with affected travelers as soon as reasonably possible.
Depending on the circumstances, we may offer:
An alternative departure date.
A comparable tour or activity.
A refund of the affected service in accordance with the booking agreement and applicable law.
Elite Morocco Trips is not generally responsible for indirect expenses resulting from circumstances beyond our control, such as independently booked flights, accommodation, or personal travel arrangements, except where liability is required by law.
9. Refund Processing Time
Approved refunds are generally processed within 7 to 14 business days after confirmation of refund eligibility.
The time required for funds to appear in your account may vary depending on your bank, payment provider, or transfer method.
Applicable bank charges, payment processing fees, and currency conversion differences may be deducted where permitted by law and disclosed booking conditions.
Refunds will normally be issued through the original payment method whenever possible.
10. Travel Insurance
We strongly recommend purchasing comprehensive travel insurance before your trip to Morocco.
Travel insurance may provide additional protection against unexpected circumstances, including:
Trip cancellation or interruption.
Medical emergencies.
Flight delays or cancellations.
Lost or delayed luggage.
Unexpected travel disruptions.
Travelers are responsible for reviewing their insurance coverage and ensuring that it meets their individual travel needs.
11. Contact Us
If you wish to cancel a booking, request a refund, reschedule an experience, or obtain clarification regarding this policy, please contact our team.
Elite Morocco Trips
Website: https://elitemoroccotrips.com
Email: contact@elitemoroccotrips.com
Phone / WhatsApp: +212 665 367 071
Our team will review your request and assist you according to the applicable booking conditions.
12. Policy Updates
Elite Morocco Trips reserves the right to update this Cancellation & Refund Policy to reflect changes in our services, supplier agreements, or applicable legal requirements.
The latest version will be published on our website.
For existing confirmed reservations, the cancellation conditions accepted at the time of booking will continue to apply unless otherwise agreed or required by law.
This policy should be read together with our Terms & Conditions.
Thank you for choosing Elite Morocco Trips. We look forward to helping you experience the beauty and hospitality of Morocco.